Navigators are having a significant impact in Te Waipounamu, particularly for whānau who have complex needs. Case narratives demonstrate how whānau with support from a Navigator made positive progress by taking small steps toward a larger goal. The relationship between the Navigator and the whānau was clearly the most important enabler for change. There is consistency between how Navigators view their support and how these whānau experience the support.
Recommendations were made to continually improve the Navigator network; creating a foundation of reflective learning, introducing an induction process, investigating qualifications and recognition, developing a whānau outcome progression framework and strengthening relationships with host agencies.