Whānau as First Navigators (WaFN) Evaluation

Purpose:

Ihi Research was commissioned by Te Rūnanga o Ngāi Tahu to undertake an independent evaluation of the Whānau as First Navigators (WaFN) programme. This initiative was designed to strengthen early support for whānau Māori, reduce the need for state intervention, and build sustainable capability across iwi-led social services in Te Waipounamu.

The evaluation examined how four key workstreams - provider capability, whānau interaction, workforce development, and innovation - contributed to creating a more connected, culturally grounded system of support for tamariki and whānau.

Approach:

Using Kaupapa Māori and mixed-methods evaluation, Ihi Research worked alongside iwi and kaupapa Māori providers across the Ngāi Tahu takiwā. The process emphasised co-design, authentic partnership, and met Māori data sovereignty principles. Insights were gathered through interviews, case studies, and organisational reviews that highlighted both the lived experiences of whānau and the strategic learning of service providers.

Overview of Findings:

Across the four reports, the evaluation found that the WaFN approach:

Strengthened Provider Capability: Ten kaupapa Māori organisations were supported to enhance systems, workforce capability, and service delivery. Funding enabled providers to invest in infrastructure, technology, training, and culturally grounded models of care that better meet whānau needs.

Improved Access and Early Support: The development of the Whānau Interaction Hub prototypes demonstrated innovative ways to connect whānau with timely, culturally safe information and support, both online and kanohi ki te kanohi.

Built Workforce Capacity: Investment in training, leadership development, and qualification pathways has increased the cultural and professional competency of kaimahi across the Ngāi Tahu takiwā, supporting long-term sustainability of the Māori social services workforce.

Empowered Whānau: Case studies show significant positive change for whānau who accessed prevention-focused, whānau-led support. These outcomes include greater stability, improved hauora, reconnection with culture, and strengthened whānau resilience.

Outcome:

The WaFN programme is demonstrating a transformational shift in how whānau are supported, from intervention to prevention, from fragmented services to integrated, whānau-centred care.

The evaluation highlights the power of iwi-led design and genuine partnership in building a future where whānau are the first navigators of their own wellbeing.